Returning your
Vuse Ultra Device Trial
Changed your mind? You can complete a return to send back the Ultra device without an extra charge.
How to return your device before the trial ends
Not the device for you? Return the device before the 14 day trial ends.01
Click into 'Managed Orders'
You will first need to find your order in the 'managed orders' section in you account.
02
Start a return
Click into the order and click 'Start a return' at the bottom of the page.
03
Create your return
Fill in all the required details and submit your return request.
04
Email Confirmation
You will receive email confirmation when the request has been processed. Follow the instructions in this email on how to return the device.
Got questions?
We’ve got answers.
Log in to your Vuse account and go to Order History and click on “Start return”.
Locate your order and select Return.
Follow the on-screen instructions to complete your return.
You will be able to see the returns status in order details in your account.
You can use Vuse Pods or Vuse Ultra Pods with the Ultra device. However, only Vuse Ultra pods allow the Vuse Ultra device to display the liquid level, flavour and nicotine strength of your pod, in addition Ultra pods allow you to explore your pod flavour usage further in the MyVuse App.
Log in to your Vuse account and go to Order History and click on “Start return”.
Locate your order and select Return.
Follow the on-screen instructions to complete your return.
You will be able to see the returns status in order details in your account.
Download the MyVuse App by scanning the QR code on your Vuse Ultra screen, packaging or visiting the Vuse website.
To pair your Vuse Ultra to the MyVuse App, click the Menu button five times in 2.5 seconds. The Vuse Ultra screen will display the Bluetooth icon and the device name. Simply follow the instructions on the MyVuse App to get started.
When not puffing, charging or responding to button presses the Vuse Ultra screen is off and the device is using minimal power. You do not need to lock or remove the battery to conserve power, and we do not recommend removing the battery during normal use as it could become damaged.
Download the MyVuse App by scanning the QR code on your Vuse Ultra screen, packaging or visiting the Vuse website.
To pair your Vuse Ultra to the MyVuse App, click the Menu button five times in 2.5 seconds. The Vuse Ultra screen will display the Bluetooth icon and the device name. Simply follow the instructions on the MyVuse App to get started.
In the MyVuse App you can enable the Auto-lock feature. The Auto-lock feature will lock your device when the device is not within range of your phone and after a certain period of time.
When the Menu button is pressed five times within 2.5s the device will go into pairing mode. If checking the device status, press the button more slowly to select between battery level and liquid information to avoid starting pairing mode. If locking/unlocking the device only press three times in 2.5s.
Vuse Ultra Pods contain a pod chip, that allows your Vuse Ultra device to read data about the pod. It works in the same way as a Vuse Pod and has a silver-coloured logo on the pod for easy identification.
When the pod stops producing vapour and the device still has battery charge, or when the taste or quality of the vapour deteriorates.
Vuse Ultra pods contain a data chip that the Vuse Ultra device can read. The chip contains information on the pod liquid and manufacturing that is then displayed on the device screen and in the My Vuse App.
The pod or device may be faulty, or the pod inserted too quickly. Remove the pod and ensure the pod and device are clean and free of liquid, alternatively try another Vuse pod from a reputable supplier or Vuse website.
You can check your liquid level when using Ultra pods in the Ultra device by clicking the Menu button twice (one click for battery level, then click for liquid level). Alternatively, you can simply remove the pod from device to see the liquid remaining in pod.
When you first take the device out of the box, insert the battery into the bottom of the device. The VUSE logo on the battery should be facing up and the battery will click into place. Once inserted, the device will start and show the welcome message on the screen.
It is recommended that you charge your device before first use, using the charging cable provided.
Simply insert a Vuse Ultra Pod or Vuse Pod into the top of the device, the pod will be held in by magnets and the device will show that the pod is recognized. You can then simply puff on the pod.
For information on charging the device or trouble-shooting – please see later sections.
The battery for your Vuse Ultra is provided in the box, underneath the device and instructions for use leaflet. If the battery appears damaged, do not use it and contact Consumer Care. Only use the battery provided with your Vuse Ultra device.
We recommend you don’t remove the battery during normal use of the device to avoid damage to the battery, however, if the battery accidentally comes out of the device, check it for obvious damage before inserting it back into the device.
If the battery does not appear damaged, try charging your device. If the device still does not start, remove the battery and contact Consumer Care.
You can use Vuse Pods or Vuse Ultra Pods with the Ultra device. However, only Vuse Ultra pods allow the Vuse Ultra device to display the liquid level, flavour and nicotine strength of your pod, in addition Ultra pods allow you to explore your pod flavour usage further in the MyVuse App.
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