How do I use by Vuse Ultra Device?

When you first take the device out of the box, you will find the battery located underneath the device and instruction leaflet. Remove the protective label from the top of the battery. Then, insert the batter into the bottom of the device, ensuring the gold coloured contacts going in first and the Vuse logo facing upwards. The battery will click into place and the device will start up. Once inserted, the device will start and show the welcome message on the screen. It is recommended that you charge your device before first use, either via the charging cable provided or via wireless charging. Simply insert a Vuse Ultra Pod or Vuse Pod into the top of the device, the pod will be held in by magnets and the device will show that the pod is recognized. You can then simply puff on the pod.

How do I pair my Vuse Ultra device to my phone?

If you use an iPhone, you will need to go the App store and download the nuviu app. Once you have done this open the app and type in my.vuse.com/gb then follow the steps. You will need to ensure you have an account with Vuse to get the full benefits of your Vuse Ultra device. If you have an Android device, download the MyVuse app from Google Play and follow the instructions from there.

How do I charge my Vuse device?

You can charge your Vuse Ultra device either using the USB-C cable provided or using a wireless charging pad. To charge via USB-C, simply insert the cable provided into the charging port on the bottom of the device and connect to a safety extra-low voltage circuit, rated at 5v 2.0a. Using an AC adapter with a lower current output lower than this, will result in a slower charge time. You can also charge your device wirelessly, with the Vuse wireless charger available from the Vuse website. To charge wirelessly, simply place the device (screen upwards) centrally on the wireless charging pad. We do not recommend leaving your device unnatended whilst charging.

How do I know when I need to charge my Vuse Ultra?

You can check your battery level at any point by clicking the Menu button or checking it in the App. When your battery level reaches 30% and then 10% the device will vibrate to remind you to charge. When your battery level is very low you will no longer be able to puff until you charge your device. When the battery level is close to 1% the device will shut down,and the screen will not respond until you charge the device.

How do I know if my Vuse Ultra is charging?

When correctly placed on charge, the device screen will show the battery charging icon (battery icon with lightening bolt) and the device will vibrate. The screen will dim after 15 seconds of charging, but will continue to show the battery percentage increasing as the device charges. The device will automatically stop charging when fully charged and the screen will be blank.

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What app do I need to use?

If you use an iPhone, you will need to go the App store and download the nuviu app. Once you have done this open the app and type in my.vuse.com/gb then follow the steps. You will need to ensure you have an account with Vuse to get the full benefits of your Vuse Ultra device. If you have an Android device, download the "MyVuse" app direct from Googleplay store and then follow the instructions.

How do I pair my Vuse Ultra device with the MyVuse app?

You will need to download the MyVuse App to your mobile device. Then, make sure Bluetooth is turned activated on your mobile device, and ensure your device is unlocked. Press the device menu button on your Vuse Ultra device five times within 2.5 seconds to enter pairing mode, then follow the on‑screen instructions in the app to complete the connection.

What features are available in the MyVuse App?

The MyVuse App lets you connect to your compatible Vuse device to check device status, track usage, set usage alerts, manage safety features like device lock, and access guidance and updates.

What is “Find My Vape” and how does it work?

Find My Vape is a feature in the MyVuse App that helps you locate your paired Vuse Ultra device, by showing the last location where it was synced with the app. When the device is within Bluetooth range, the feature will help you locate your device.

How do I lock and unlock my Vuse device using the app

Once your device is paired , you can lock or unlock your compatible Vuse Ultra device directly in the MyVuse App using the lock control in the device settings. You can also lock or unlock your Vuse Ultra device manually, by pressing the button on the right hand side of the device, three times.

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I am seeing error code 2

This error means "Battery Voltage Low (2%). The battery is low so you will need to charge your device. Please ensure you use the charging cable that came with your Vuse Ultra device, ensure this is connected to to a safety extra-low voltage circuit, rated at 5v 2.0a. If charging your Vuse Ultra device wirelessly, place the device on the charging pad connected to to a safety extra-low voltage circuit, rated at 5v 2.0a and QI certified. Make sure the display screen is facing upwards. Using an AC adapter with a lower current output lower than this, will result in a slower charge time.

I am seeing error code 4

This error means "Battery Voltage Low (3%). You need to charge your device. Please ensure you use the charging cable that came with your Vuse Ultra device, ensure this is connected to to a safety extra-low voltage circuit, rated at 5v 2.0a. If charging your Vuse Ultra device wirelessly, place the device on the charging pad connected to to a safety extra-low voltage circuit, rated at 5v 2.0a and QI certified. Make sure the display screen is facing upwards. Using an AC adapter with a lower current output lower than this, will result in a slower charge time.

I am seeing error code 5

This error means "Over Voltage Protection" which can happen if using an Incompatible charging input. Please ensure you use the charging cable that came with your Vuse Ultra device, ensure this is connected to to a safety extra-low voltage circuit, rated at 5v 2.0a. If charging your Vuse Ultra device wirelessly, place the device on the charging pad connected to to a safety extra-low voltage circuit, rated at 5v 2.0a and QI certified. Make sure the display screen is facing upwards. Using an AC adapter with a lower current output lower than this, will result in a slower charge time.

I am seeing error code 6

This error means "Under Voltage Protection" which can happen if using an Incompatible charging input. Please ensure you use the charging cable that came with your Vuse Ultra device, ensure this is connected to to a safety extra-low voltage circuit, rated at 5v 2.0a. If charging your Vuse Ultra device wirelessly, place the device on the charging pad connected to to a safety extra-low voltage circuit, rated at 5v 2.0a and QI certified. Make sure the display screen is facing upwards. Using an AC adapter with a lower current output lower than this, will result in a slower charge time.

I am seeing error code 7

This error means "Battery Over Temp - Puffing". Your device has detected it is too warm. Please use your device in the optimal environment between 0 - 35C.

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How long will it take to process my order?

If you place your order before 10pm Monday - Friday, your order will go out on a next day delivery with DHL* If you place your order after 10pm then your order will be processed the next working day. If you place your order on a Saturday or Sunday, your order will be processed on the following Monday, to go out for delivery the next day*. *Please be aware that DHL do not offer Next Day Delivery to Northern Ireland, Isle of Man and Scottish Highlands. Deliveries to these areas would be 2 – 5 working days from the date of dispatch.

What delivery services do you offer?

If you place an order for an Ultra product, this will be sent out on a next day delivery* by DHL, provided your order is placed Monday - Friday before 10pm. *Please be aware that DHL do not offer Next Day Delivery to Northern Ireland, Isle of Man and Scottish Highlands. Deliveries to these areas would be 2 – 5 working days from the date of dispatch.

I have not yet received my order.

Check the tracking on your order, to check the status of it. If there is no update, please contact our Vuse Ultra Customer Care Team on: 0808 175 1555 (8am - 9pm, 7 days a week).

What happens if I am not home when my order is going to be delivered?

You can arrange with the courier to have your order left in a safe space, when you receive notification from the courier your order is out for delivery. Alternatively, if you are not home, the courier should attempt to deliver the order again on another day. If you experience any issues with the delivery of your order, please contact our Vuse Ultra Customer Care Team on: 0808 175 1555 (8am - 9pm, 7 days a week).

Do you deliver outside of the U.K.?

We do not deliver outside of the U.K.

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Do you offer subscription packages for Vuse Ultra pods?

Yes. We offer three packages which are Bronze (5-9 packs), Silver 10 - 14 packs) and Gold (15 - 30 packs).

How much are your subscriptions?

The price will vary depending on your package. Our Bronze subscription is £6.40 per pack. Our Silver subscription is £6.00 per pack and our Gold Subscription is £5.44 per pack. However please note that prices are subject to change at anytime.

Am I tied into a contract?

No, there is no minimum contract and you can cancel at anytime.

How do I set up a subscription?

You will need to ensure you have an account set up with Vuse, and passed our age verification. You simply select the pods you want and the quantity (minimum quantity 5 packs). You will then see the option to select a subscription. Select this and follow the instructions to create your subcription.

Can I change my subscription.

You can change your subscription at anytime. Simply log into your Vuse account and where you can add or remove flavours from your subscription. Remember the minimum quantity to quality for a subscription is 5 packs and the maximum is 30 packs.

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