Vuse Ultra Damage Protections T's & C's | Vuse UK

Vuse Ultra Accidental Damage Protection Terms And Conditions

1. About these Terms and Conditions

Vuse is a trading name of Nicoventures Retail (UK) Limited whose registered office is at Building 7, Chiswick Business Park, 566 Chiswick High Road, London, W4 5YG (“Vuse”, "we", "our", or "us").

These Terms and Conditions govern our commitment to you (our valued customer) relating to accidental damage protection of your Vuse Ultra product.

2. Coverage

2.1 These Accidental Damage Protection Terms and Conditions ("Terms") govern the provision by Vuse of a replacement Vuse Ultra device in the event of Accidental Damage (as defined below), subject to the terms and exclusions set out below.

2.2 These terms apply exclusively to the Vuse Ultra device.

2.3 These terms do not extend to any other Vuse device, accessories or pods.

2.4 These terms only apply to residents of the United Kingdom who have purchased a Vuse Ultra device in the United Kingdom.

3. Definition of Accidental Damage

3.1 “Accidental Damage” refers to the damage sustained by a Vuse Ultra device that occurs suddenly and as a result of unexpected, non-deliberate external action, not caused by the user’s deliberate acts or misuse or any of the other exclusions set out in Section 8 of the Vuse Ultra Accidental Damage Protection Terms and Conditions, which results in the device failing to operate or perform to the same or a substantially equivalent standard as it operated at the time of purchase. Examples may include, accidentally dropping the Vuse Ultra device or spilling liquid on it causing it to break.

4. Eligibility Criteria

4.1 A customer may be eligible for a replacement Vuse Ultra device if:

(a) the damaged Vuse Ultra device (the “Affected Device”) is registered (as set out in Section 4.2 below) to the customer making the claim under these Terms;

(b) the customer is 18 years of age or older;

(c) at the time the customer issues a notification in accordance with Section 5, the Affected Device is within its twelve (12) month warranty period (which begins on the date of registration of the Affected Device (as set out in Section 4.2 below));

(d) the damage results in the Affected Device being non-functional;

(e) the damage is not caused by any of the exclusions listed in Section 7; and

4.2 A Vuse Ultra device is considered registered under clause 4.1(a) above if it has been: (a) purchased online; or (b) if a device has been purchased offline, it must have been registered on the Vuse.com website at https://www.vuse.com/gb/en. The date of registration is either: (i) the date that the customer purchased the Affected Device online; or (ii) if it was purchased offline, the date that the Affected Device was registered through the Vuse.com website, as applicable.

5. Claims Process

5.1 The customer must report Accidental Damage to the Vuse Customer Care team on 0808 175 1555 as soon as reasonably practicable and, in any case, no later than fourteen (14) calendar days from the occurrence of the Accidental Damage.

5.2 At the same time, the customer must also:

(a) Provide the batch number of the Affected Device;

(b) Submit a detailed account of the damage and the circumstances in which it occurred

(c) Disclose any error messages or QR codes, supported by images where applicable;

(d) Supply proof of purchase upon request; and

(i) Comply fully with all return instructions as issued by the Vuse Customer Care team.

5.3 The customer must report Accidental Damage to the Vuse Customer Care team on 0808 175 1555 as soon as reasonably practicable and, in any case, no later than fourteen (14) calendar days from the occurrence of the Accidental Damage.

5.4 At the same time, the customer must also:

(a) Provide the batch number of the Affected Device;

(b) Submit a detailed account of the damage and the circumstances in which it occurred;

(c) Disclose any error messages or QR codes, supported by images where applicable;

(d) Supply proof of purchase upon request; and

(e) Comply fully with all return instructions as issued by the Vuse Customer Care team.

6. Resolution

6.1 Where, in Vuse’s sole discretion, eligibility is confirmed, we will arrange, at our cost, the collection of the Affected Device and delivery of the replacement new Vuse Ultra device to an address notified to us by the customer within the United Kingdom.

6.2 The replacement device provided shall be the same model as, or an equivalent to, the Affected device. Colour may vary based on stock availability.

7. Service Limitations

7.1 The accidental damage replacement service provided under these Terms is limited to a maximum of two (2) replacements within any twelve (12) month period beginning on the date of registration of the original Affected Device.

7.2 Customers must use and maintain their Vuse Ultra device in accordance with the user guide and take all reasonable precautions to prevent damage.

8. Exclusions

8.1 This Accidental Damage protection shall not apply in the following cases:

(a) Damage resulting from misuse, abuse, or unauthorized modification or alteration of the Vuse Ultra device;

(b) Servicing or opening of the device by any party other than ourselves;

(c) Loss or theft of the device;

(d) Cosmetic damage that does not impair functionality or arises from normal wear and tear;

(e) Deliberate or intentional damage;

(f) Damage caused by fire, floods, or natural disasters;

(g) Faults arising from the use of incompatible products or accessories; and

(h) Damage resulting from failure to follow the product usage instructions provided at the time of purchase.

9. Miscellaneous

9.1 If any provision of these Terms is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force.

9.2 These Terms will be governed by English law and you hereby agree to submit to the exclusive jurisdiction of the courts of England and Wales.