Why is my Vuse Ultra not producing any vapour?

The device may be low on battery, locked or in a fault state or your pod may be empty. Check your battery level and charge the device if low. To unlock your device, click the Menu button three times in 2.5 seconds. If an error has occurred check the My Vuse App or scan the QR code shown on device screen. If the problem persists, please contact Consumer Care.

Why does Vuse Pods make a sound when I vape?

Heard a distinct bubbling sound with our new pods? That's our new advanced heating technology, creating vapor every time you inhale. This innovative technology is designed to deliver a more fulfilling vaping experience. The compact design of the pod might amplify this sound slightly. Rest assured, this is all part of the process, and the new technology is designed to enhance your overall vaping experience.

How long does a Vuse Ultra pod last (puffs)?

Each Vuse Ultra Pod features a 2ml e-liquid tank, which at Low Intensity Level in a Vuse Ultra can provide up to 1,000 puffs at 1 second puff duration. This is based on laboratory testing; the number of puffs you experience may vary depending on your usage behavior.*

*Laboratory testing of newly manufactured Vuse pods in a Vuse Ultra device (including recharging) at a puff duration of 1 second at the Low Intensity setting and may vary depending on power setting of the device and on individuals’ usage behaviour

How do you determine the recommended intensity levels for Vuse Ultra Pods?

The recommended intensity levels for the Ultra pod flavours were chosen by our internal experts. You can change the Intensity level at any time on the device or App.

How do I know the pod flavour or nicotine strength?

When using a Vuse Ultra Pod in your Ultra device you can click the Menu button till the Liquid flavour icon and nicotine strength are displayed. If you use the My Vuse App, you can view the Flavour name as well as any past Ultra pod flavours you have used. The pod flavour name and nicotine strength is also on the metal end cap of the pod as well as the pod packaging.

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