Error Code 12 - Battery under Temp - charging

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What Happened?

The device detected that the environment is too cold to charge safely.

How to Fix It:

1. Move the device to a warmer location within the optimal temperature range of 15-25°C.

2. Wait for the device to adjust to the new temperature before charging again.

3. Still having trouble? Please contact our Consumer Care team

Helpful Tip:

Always ensure your pods are stored properly and clean before use to avoid connection issues.

Need further help?

If you’re still unsure or something’s not working quite right, our experts are ready to help.

Customer Care

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FAQs

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For adult nicotine consumers only.

This product is not risk-free and contains nicotine, which is addictive. You should not use this product if you do not already use nicotine.

Vuse electronic cigarettes may be hazardous to health and contain nicotine which is addictive. Vuse electronic cigarettes are not suitable for use by: persons under the age of 18; persons who are allergic/sensitive to nicotine; pregnant or breast-feeding women; persons who should avoid using tobacco or nicotine products for medical reasons; or persons with an unstable heart condition, severe hypertension or diabetes. Keep Vuse products out of reach of children. Vuse electronic cigarettes are adult nicotine products.

©Nicoventures Retail (UK) Limited. Building 7, Chiswick Business Park, 566 Chiswick High Road, London, W4 5YG. Registered in England & Wales:10235033. VAT Registered: GB 490572474. Vuse is distributed by Nicoventures Retail (UK) Limited.