Error Code 14 - Charging Cut Off

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What Happened?

The device has stopped charging due to a problem with the charging input.

How to Fix It:

1. Check if the charging cable is securely connected to both the device and the power source.

2. Use the cable provided with the device, connected to a power source rated 5V DC, 2.0A.

3. If the issue continues, please contact our Consumer Care team

Helpful Tip:

Avoid using third-party cables or adapters to maintain proper device functionality.

Need further help?

If you’re still unsure or something’s not working quite right, our experts are ready to help.

Customer Care

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FAQs

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For adult nicotine consumers only.

This product is not risk-free and contains nicotine, which is addictive. You should not use this product if you do not already use nicotine.

Vuse electronic cigarettes may be hazardous to health and contain nicotine which is addictive. Vuse electronic cigarettes are not suitable for use by: persons under the age of 18; persons who are allergic/sensitive to nicotine; pregnant or breast-feeding women; persons who should avoid using tobacco or nicotine products for medical reasons; or persons with an unstable heart condition, severe hypertension or diabetes. Keep Vuse products out of reach of children. Vuse electronic cigarettes are adult nicotine products.

©Nicoventures Retail (UK) Limited. Building 7, Chiswick Business Park, 566 Chiswick High Road, London, W4 5YG. Registered in England & Wales:10235033. VAT Registered: GB 490572474. Vuse is distributed by Nicoventures Retail (UK) Limited.