Error Code 15
Excess Vape Abuse - 1st Instance

What Happened?

The device has overheated due to excessive usage and requires a cooldown period.

How to Fix It:

1. Allow the device to cool down for a few minutes before using it again.

2. Check that the device is not exposed to direct sunlight or any heat sources.

3. If the issue continues, please contact our Consumer Care team


Helpful Tip:

To prevent overheating, avoid using the device continuously for extended periods and keep it stored in a cool, dry place. Avoid leaving it in direct sunlight, hot cars, or near heat sources.


Need further help?

If you’re still unsure or something’s not working quite right, our experts are ready to help.

Customer Care

Our Customer Care team is on hand to help you with anything you need.

FAQs

Browse our frequently asked questions for quick answers to common queries.